Privacy Policy
VeilVPN - Protect Jan, 2025
This Privacy Policy ("Policy") outlines how the developer of VeilVPN - Protect ("we", "us", or "the Company") manages the collection, use, disclosure, and protection of user data ("you").
Note that this Policy applies exclusively to VeilVPN - Protect and does not extend to any other products or websites operated by the company.
We encourage users to review this Policy periodically, as updates may occur. If you have opted in for notifications, we will inform you of any changes via email, in-app messages, or other means.
WE DO NOT COLLECT THE FOLLOWING DATA
For full transparency, we do not collect the following types of data:
- We do not track or store details regarding your use of VeilVPN - Protect, including applications, services, or websites accessed during VPN sessions.
- We do not log original IP addresses or server IP addresses while using our service.
- DNS queries made during a connection to VeilVPN - Protect are not recorded.
COLLECTED DATA
As a provider committed to internet privacy and security, we highly value customer confidentiality. Our operations are based on transparency and trust.
We classify the data we collect to explain what is gathered, how it is collected, and why it is necessary.
ACCOUNT DATA
- Upon account registration, the date (e.g., <2018/09/01>) is automatically recorded.
- When a purchase is made, the subscription status (e.g., <2018/09/01 - 2018/10/01>) is logged.
- Note: This information is collected solely for user support purposes.
AGGREGATED DATA
The following details are collected each time the app launches:
- Operating system data (e.g., iOS 11.3.1-10,000,000).
- App version (e.g., Version 6.1_132_432908b).
- Daily active user statistics (e.g., <2018/09/01-19,000,000>).
- User geodemographics (e.g.,
This information helps us enhance user experience and product development.
VPN CONNECTION DATA
During each VPN session, the following information is recorded:
- Server location (e.g., US-California server 1).
- Connection timestamps (e.g., Connected@15:30 2018/05/15).
- Error reports (e.g., Error_Userdoesnotallowconfiguration) in case of connection failures.
- Network type (e.g., <4G>), monitored by an external analytics provider.
This data assists in troubleshooting and service improvement. It is AUTOMATICALLY and PERMANENTLY DELETED from our systems within <96 HOURS>.
OTHER INFORMATION
We collect analytics data such as app crash reports and user interactions within VeilVPN - Protect.
Advertising identifiers (e.g., iOS IDFA, Android ad master identifier) are also collected.
This helps us evaluate app performance and maintain our free VPN service. We do not share this data with external advertisers.
For more details about our analytics service providers:
AppMetrica: https://metrica.yandex.com/about/info/privacy-policy
Facebook: https://business.facebook.com/privacy/explanation
Appsflyer: https://www.appsflyer.com/product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
- Data access is restricted to specific teams (e.g., support and accounting) to maintain confidentiality.
- VPN connection data is permanently deleted after <96 hours>.
- We regularly update our privacy practices to comply with legal requirements.
For privacy-related inquiries, contact us at support@velivpn-protect.com, and expect a response within <48 hours>.
COOKIE POLICY
Our website utilizes cookies to improve services, including:
- Session Cookies: Stores site preferences and login details.
- Google Analytics: Monitors page performance and advertising effectiveness. More details at: Google Analytics Cookie Policy
GDPR COMPLIANCE
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your data:
- Right to be Informed: Learn about the data we collect (outlined in this Policy).
- Right to Access: Request a copy of your data (processing time: up to 30 days).
- Right to Rectification>: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request data deletion (some payment information may be retained for tax purposes).
- Right to Restrict Processing: Temporarily pause the processing of your personal data.
- Right to Data Portability: Request a copy of your data in a standard format (processing time: up to 40 days).
- Right to Object: Object to the processing of your data.
- Right to be Informed of Profiling: Learn about any profiling or automated decision-making processes.
CHANGES AND UPDATES TO THIS PRIVACY POLICY
We recommend reviewing this page regularly for updates. Any changes will be posted via our Service, and the last update date will be indicated.
By continuing to use our Service after modifications, you accept the revised Policy.
If changes significantly affect your rights or obligations, we will notify you through our Service, your registered contact information, or other effective channels.
CONTACT US
For any questions or concerns regarding this Privacy Policy, feel free to contact us at support@velivpn-protect.com.